Logistics consultancy and support you can rely on

OBS Logistics customers benefit from round-the-clock support, as well as our query handling, implementation and training services.

Logistics software support 24/7

Helpdesk: 24/7/365

Logistics operations are not confined to normal business hours. Our support helpdesk is available around the clock, every day of the year. It provides a single point of contact for any system issue and service level adherence ensures the speed of response you need to maintain business-critical systems.

Telephone support for every aspect of our service

Providing one point of contact

Support is available for all aspects of the CALIDUS Total Logistics solution, including hardware, infrastructure, database, technical, operational and applications. We will also manage the calls for any related third party systems and hardware so that you can rely on a single point of management for all service calls.

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Support tailored to your needs

Flexible service levels

Our service level agreements are fully flexible and re-configurable, enabling you to design a support plan that reflects your business environment and takes seasonal changes in demand into account.

 Agreed service levels determine the priority assigned to helpdesk calls - critical issues receive a rapid response.

 Other available support services include regular service reviews and proactive system monitoring to resolve issues before they affect your operations.

track record of delivering complex IT projects

Solution consultancy services

Our consultants work with organisations to create a roadmap to meet strategic goals by designing, planning and managing integrated programmes to deliver specific business benefits.

We have an outstanding track record of delivering complex IT projects and major business programmes. Our extensive practical experience generates strategic implementation plans, which are explicit and deliverable.

Comprehensive training courses that accompany our logistics software

Comprehensive Training services

Training courses, delivered by our logistics experienced implementation consultants, can help to deliver long-term improvements in your organisation's performance.

We provide a range of comprehensive training courses that accompany our logistics software, based on industry best practice.

We will work with your own staff to the level you require – we often provide ‘train the trainer’ tuition to your ‘super users’ who then go on to train your other users – this can ensure you retain a level of ‘super user’ capability within the organisation.

Training can be provided both before and after the system implementation process. Our courses include conceptual, application, operational and technical training.

Sessions can take place on-site, at an OBS Logistics office or in any other suitable location. We're able to provide training in several formats, including:

  • 'Train the trainer'
  • Shop floor training
  • Workshop-based training
  • Conference room pilots
"Traceability and accuracy - particularly picking accuracy - is everything for  us."  Brian Smith, IT manager at European Healthcare Campus, DHL Supply Chain.  How do you achieve a single version of the truth for order and inventory  visibility View case study