Century Logistics is a 3PL (Third Party Logistics) company specialising in warehouse management and bespoke services with headquarters near Bury St Edmunds, where they have a modern purpose built 140,000 square ft Distribution Centre.
In addition, Century operate a number of other satellite warehouses throughout East Anglia and the Midlands.
As a family owned business, Century Logistics has a wonderful story; Starting from a small family farm, under the leadership of Stephen Basey-Fisher, Century has transformed into a modern, fast-growing logistics provider. Today they are a highly successful logistics company that help their increasingly long list of customers to be more profitable by managing more than just the warehousing.
Century has over 400,000 sqft of modern, racked warehousing, working for multinationals through to small online companies. Having spent many years working with the retail sector, Century have become accustomed to supplying both the high street as well as the more demanding eCommerce customers.
Stephen says “It is the many other after sales services that differentiate Century as a 3PL, ranging from sophisticated engineering workshops looking after warranty repairs for many of the world’s leading nursery companies to customer service centres managing 15,000 customer contacts per month. This, along with an eCommerce outlet for returns, truly shows how innovative Century is.”
Century looked at the WMS marketplace in great detail before selecting OBS Logistics’ CALIDUS WMS. The process started over a year ago when the management team at Century Logistics decided that their current WMS system was no longer fit for their fast developing requirements. Specifically, it was not giving them the 3PL functionality they required for their growing business.
Paul Haines, Projects & Development Director, knew Century needed a system that would meet the needs of fast-changing customers and that would also cope with both traditional B2B and the increasing B2C business they are experiencing.
Whilst the exercise to choose a provider was longer than expected, Paul said, “We were extremely pleased with the professionalism and support shown by the OBS team in ensuring we thoroughly understood the system and it met our needs. Nothing was too much trouble and we even visited the development offices to see the depth of support OBS has, as it is key that such a significant investment of business-critical software will be supported correctly.”
Having looked right across the market, Century Logistics made the decision to go with: CALIDUS WMS, CALIDUS Portal and Mobile Vision. Century Logistics chose to provide their customers with the CALIDUS portal, allowing their customers to place orders and obtain status updates, providing valuable visibility through a security controlled web process.
Stephen said “Century’s key criteria was a supplier that would be a true partner, as the software is integral for the growth and development of the company. The WMS had to be specifically written for 3PL’s and needed to be able to integrate easily with ERP software, eCommerce platforms and Delivery Management software. OBS clearly demonstrated to us they could deliver all of this.”
Paul Haines said “Mobile Vision impressed us by providing a Dashboard that is an easy way for both managers and customers to see a snapshot of the key data in real time. It is this continuous development that made OBS stand out and we are looking forward to working with them to continue this.”
Mobile Vision, OBS Logistics’ dashboard, provides management level monitoring capabilities and KPI monitoring. The diagram-based dashboard and traffic light coded KPI graph helps to spot trends and take action instantly. The perfect alerting tool for fast moving 3PL’s such as Century Logistics who have a number of operations and processes running daily.
In order to provide their customers with the highest level of service and system availability, Century Logistics use CALIDUS fully managed hosted services from OBS Logistics dual datacentres for all of the CALIDUS products they have purchased.
Century Logistics continue to focus on developing services, in partnership with customers and OBS Logistics are proud to be building a relationship, providing CALIDUS WMS via hosted services to aid in ensuring continued success across Century Logistics’ operations.