How to Build Unrivalled Customer Confidence

Posted by Yasmeen Hassoun 02-Nov-2017 09:16:50

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Customers are at the forefront of every business. Allowing your customers to not just purchase and finish their journey with you at the buying stage, but to encourage them to believe and have confidence in you long afterwards, is a valued asset thus creating opportunity in retention and positive word of mouth.

Planning ahead

Potential events in your operations such as a journey re-route, a breakdown or unexpected low stock could stop you from fulfilling customer's needs. These factors can be avoided by having full visibility across your operations. Full visibility provides you access to key data and status updates at all times, creating a huge benefit to your team. Having availability of this information allows your team to plan ahead allowing you to either fix the issue, potentially make up the time at another stage of the process or to inform your customer in order to manage expectations. 

Keeping customers informed

Keeping customers informed is an obvious piece of advice that we have all heard multiple times. Physically being able to accomplish this is a completely different ball game. A huge part of customer satisfaction, and proving to your customers that they can feel confident in trusting you, is managing their expectations. In our crazy world of logistics and operations, we know not everything runs smoothly and timelines can be ever-changing due to various factors.  Mobile Vision gives your business an early indication of potential risks, allowing you the chance to keep your customers informed if commitments cannot be fulfilled. Having this tool allows you to keep your customers informed of progress ensuring expectations are managed.

 

Confidence in your operations feed into trust in your business. Nothing is more valuable than confidence across your team which then feeds through to your customer's experience. Mobile Vision can provide you the visibility to control events happening throughout your operations and provide your teams the capability to alert and be aware of any critical events. Solving problems from unexpected events or foreseeing potential events, while still delighting customers, builds confidence around your service which creates many huge benefits in this competitive market.

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Topics: obs logistics, Mobile Vision, UK Logistics, obs logistics customer, real-time notifications, customer confidence

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