5 Ways to Stop Losing Customers Through Transport Management

Posted by Yasmeen Hassoun 9 Oct, 2017

transport customers.jpg

Whether your company is a 3PL, wholesaler or end user, all transport operations have a common set of pains when delivering the right product to the right place at the right time.

Transport managers need to provide customers with a fast, accurate and convenient service. They also need to manage operational costs, protect against delivery failure and penalties, and in some cases take care of billing functions. With the right system, there is no longer a need for several different processes, eliminating the problem of multiple outcomes diffusing any confusion and providing businesses with 'a single version of the truth'.

Technology has provided 'a single version of the truth'; ensuring businesses have full control of these aspects within their supply chain.

(Before we dive into the 5 tips, subscribe to the blog to read more tips and industry related news)

number 1.pngSpeedy service

Customers expect fast and efficient deliveries, it is important businesses meet these expectations because customer loyalty leads to customer retention. Retention plays an important part in your company's profit; therefore it is important to meet delivery needs in order to satisfy and delight.

Transport managers often deal with various sources of information when managing deliveries, making it difficult to collate conflicting data into an order. Various transport solutions deal with only one element of transport management, for instance, telematics systems track and monitor individual drivers and vehicles. However, they are unable to solve complex planning and organisational challenges. The right system such as CALIDUS TMS creates truly unified operations by integrating with WMS and other systems, offering total visibility across the entire transport process.

number 2.pngTransparency over orders

Transport managers need a TMS which can pull all the information from various locations, and provide 'a single version of the truth' about orders and processes.

Whatever products you stock, it's likely that much of your inventory was originally sourced from another country. As a result of this, many firms need to be able to work across depots, branches, own fleets and subcontractors. International operations may need multi-lingual and multi-currency support across multiple time zones. On top of this, 3PL organisations will need to manage multi-client contract operations.

number 3.pngEfficient transport planning

Customers' needs have changed over time with next day delivery services becoming a prime offering; therefore it's essential that your vehicle fleet is operating at maximum capacity.

The right TMS can provide functionality for dynamic routing and scheduling, automatic/manual allocation of jobs to trips and cross-docking capabilities.

number 4.pngReal time delivery updates

Customers want to know the status of their order and when it will be delivered. Tracking functionality enables your transport team to monitor the progress of orders, vehicles and individual deliveries with real-time status updates and live ETAs. Not only does this improve customer service, it also reduces the risk of penalties for late or early deliveries.

number 5.png Accurate, paperless Proof of Delivery

Paper manifests, proof of delivery and other documents are printed, stored and managed at an expense of a customers' time and resource.
By using an electronic proof of delivery system, companies no longer need to deal with paper copies. This has environmental benefits, namely reducing paper consumption and waste, and cutting unnecessary storage space. However, it brings much bigger practical benefits. Having electronic records can streamline multiple processes, including deliveries, invoicing, disputes and returns.
With all information centrally available, delivery issues can be resolved faster and customers can be satisfied sooner.
Distribution firms and 3PL companies can even use tariff and billing functions to charge for services carried out in a quick and accurate manner. In-built costing of vehicle operations within TMS also enables profitability analysis by customer, contract, vehicle and consignment.

OBS Logistics offering

Our customers need a TMS that fits around their existing systems, and can implement as part of an already functioning supply chain. CALIDUS TMS supports the complete integration of supply chain activity, installed on premise or implemented as a managed service, with the ability to integrate with a range of WMS solutions and even existing TMS systems to help you track orders from start to finish. Implementing the correct TMS can guarantee that these factors discussed are appropriately achieved throughout your supply chain.

Click here to speak to an expert about the CALIDUS product suite and how we can help your business.

Topics: Transport management, TMS, TMS software, TMS system, delivery